PRIVACY POLICY
SAUC'D LOWNSLOW Pty Ltd
Effective Date: September 2026
SAUC'D LOWNSLOW Pty Ltd (“SAUC'D LOWNSLOW”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, purchase our products, contact us, subscribe to our communications or otherwise interact with SAUC'D LOWNSLOW.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. WHAT PERSONAL INFORMATION WE COLLECT
The types of personal information we may collect depend on how you interact with us and may include:
• Your name
• Email address
• Telephone number
• Billing and delivery address
• Order and purchase information
• Account details if you create an account on our website
• Communications and enquiries you send to us
• Returns, refunds and customer service information
• Competition, promotion or survey information
• Marketing preferences
• Information you voluntarily provide when communicating with us
• Website usage and technical information, such as device type, browser type, IP address and interactions with our website
We only collect personal information that is reasonably necessary for our business activities or otherwise permitted by law.
2. PAYMENT INFORMATION
Payments made through our website may be processed by third-party payment providers.
SAUC'D LOWNSLOW does not ordinarily receive or store your complete credit or debit card details where payments are processed securely by a third-party payment provider.
Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.
3. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information directly from you when you:
• Place an order
• Create an account
• Contact us by email, telephone, website form or social media
• Subscribe to our mailing list
• Enter a competition, promotion or survey
• Request customer service or support
• Make a return, refund or delivery enquiry
• Provide feedback or a review
• Otherwise interact with SAUC'D LOWNSLOW
We may also receive information through service providers involved in operating our business, including website, payment, shipping, marketing and analytics providers.
Some information may be collected automatically when you use our website through cookies and similar technologies.
4. WHY WE COLLECT AND USE PERSONAL INFORMATION
We may collect, hold and use personal information to:
• Process and fulfil orders
• Take and process payments
• Arrange delivery and provide tracking information
• Communicate with you about your order
• Provide customer service
• Process returns, refunds, credits and complaints
• Maintain customer accounts
• Respond to enquiries
• Operate and improve our website
• Understand how customers use our website
• Prevent fraud, misuse and security incidents
• Maintain business and financial records
• Comply with legal, taxation and regulatory requirements
• Conduct promotions, competitions or surveys
• Send marketing communications where permitted by law
• Improve our products, services and customer experience
We may also use personal information for another purpose where you have consented to that use or where permitted or required by law.
5. MARKETING COMMUNICATIONS
Where permitted by law, we may use your contact information to send you information about SAUC'D LOWNSLOW products, promotions, offers, news and other marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe function contained in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending transactional communications that are necessary to service your account or order, such as order confirmations, shipping updates or responses to customer service enquiries.
6. COOKIES AND WEBSITE TECHNOLOGY
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, improve performance and support marketing and advertising activities.
Cookies may collect information including:
• IP address
• Browser and device information
• Pages visited
• Time spent on our website
• Referring websites
• Website interactions
• Shopping and checkout activity
You may be able to control or disable cookies through your browser or available website privacy settings.
Disabling certain cookies may affect the functionality or performance of parts of our website.
7. HOW WE DISCLOSE PERSONAL INFORMATION
We do not sell personal information as part of our ordinary business activities.
We may disclose personal information where reasonably necessary to operate our business, including to:
• Website and e-commerce service providers
• Payment processors
• Postal, freight and courier providers
• IT, hosting and cloud service providers
• Email and marketing service providers
• Analytics and advertising providers
• Accountants, legal advisers and other professional advisers
• Government, regulatory or law enforcement authorities where required or authorised by law
We aim to disclose only the information reasonably necessary for the relevant service or purpose.
8. THIRD-PARTY SERVICE PROVIDERS
SAUC'D LOWNSLOW uses third-party providers to operate aspects of our business and website.
These providers may process personal information on our behalf or collect information directly when you use their services.
Third-party providers operate under their own terms, privacy policies and data-handling practices.
We encourage you to review the privacy policies of relevant third-party providers where appropriate.
9. OVERSEAS DISCLOSURE AND STORAGE
Some of the third-party technology, website, payment, analytics, marketing or cloud service providers we use may store or process information outside Australia.
The countries in which information is processed or stored may vary depending on the service provider and its infrastructure.
Where Australian privacy law applies to us, we will take reasonable steps in relation to overseas disclosures as required by applicable privacy law.
10. HOW WE HOLD AND PROTECT PERSONAL INFORMATION
Personal information may be held electronically through our website platform, business systems, email services, cloud services and other service providers, and in limited circumstances in physical records.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include appropriate access controls, password protection, secure service providers and reasonable administrative and technical safeguards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. RETENTION OF PERSONAL INFORMATION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, accounting, taxation and business obligations.
When personal information is no longer reasonably required, we will take reasonable steps to destroy or de-identify it where required and appropriate.
12. ACCESSING YOUR PERSONAL INFORMATION
You may request access to personal information we hold about you.
To request access, please contact us using the details at the end of this policy.
We may need to verify your identity before providing access.
In some circumstances, access may be restricted or refused where permitted or required by law. If this occurs, we will provide an explanation where required.
13. CORRECTING YOUR PERSONAL INFORMATION
We take reasonable steps to ensure that personal information we hold is accurate, current, complete and relevant.
If you believe information we hold about you is incorrect or out of date, please contact us and request that it be corrected.
We may need to verify your identity before making changes to personal information.
14. PRIVACY OF CHILDREN
Our website and products are not specifically directed at children for the purpose of collecting personal information.
We do not knowingly seek to collect personal information from children where it is not reasonably necessary.
If you believe a child has provided personal information to us inappropriately, please contact us.
15. THIRD-PARTY WEBSITES AND LINKS
Our website may contain links to third-party websites, social media platforms or other external services.
SAUC'D LOWNSLOW is not responsible for the privacy practices, security or content of third-party websites or services.
We recommend reviewing the privacy policy of any third-party website or service before providing personal information.
16. DATA BREACHES
If we become aware of a data breach involving personal information, we will assess the incident and take appropriate steps to contain and respond to it.
Where required by the Privacy Act 1988 (Cth), including the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.
17. PRIVACY COMPLAINTS
If you have a concern or complaint about how SAUC'D LOWNSLOW has handled your personal information, please contact us using the details below.
Please provide sufficient information for us to understand and investigate your concern.
We will endeavour to acknowledge and investigate privacy complaints within a reasonable timeframe and respond appropriately.
If you are not satisfied with our response and Australian privacy law applies, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal obligations.
The current version will be published on our website with an updated effective date.
We encourage customers to review this Privacy Policy periodically.
19. CONTACT US
If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:
SAUC'D LOWNSLOW Pty Ltd
Brisbane, Queensland, Australia
Email: Sam@saucdlownslow.com
Phone: 0430 197 585