SAUC'D LOWNSLOW — TERMS & CONDITIONS

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Effective Date: September 2026

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These Terms and Conditions apply to purchases made from SAUC'D LOWNSLOW Pty Ltd (“SAUC'D LOWNSLOW”, “we”, “us” or “our”) through our website and other authorised sales channels.

By placing an order with SAUC'D LOWNSLOW, you agree to these Terms and Conditions.

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1. PRODUCT INFORMATION AND AVAILABILITY

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1.1 SAUC'D LOWNSLOW offers spice blends, seasonings, salts, sauces, mayonnaise products and other food and related products.

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1.2 We make reasonable efforts to ensure that product descriptions, images, ingredients, pricing and other information displayed on our website are accurate and current.

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1.3 Product appearance, packaging, labels and presentation may occasionally vary from images displayed on our website without materially affecting the product.

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1.4 Products and stock availability may change without notice.

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1. ORDERS AND PAYMENT

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2.1 By placing an order, you are offering to purchase the selected products subject to these Terms and Conditions.

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2.2 We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, there has been a pricing or website error, or we are otherwise unable to fulfil the order.

If payment has already been received for an order that we cannot fulfil, the applicable amount will be refunded.

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2.3 Unless otherwise stated, all prices displayed on our Australian website are in Australian dollars (AUD).

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2.4 Shipping charges, where applicable, will be displayed during checkout before your order is completed.

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2.5 Payment is required at the time an order is placed unless alternative arrangements have been agreed with SAUC'D LOWNSLOW.

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1. ORDER PROCESSING, SHIPPING AND DELIVERY

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3.1 Order Processing

We aim to process and dispatch orders within 1–2 business days.

Order processing time is separate from the estimated delivery timeframe provided by the postal or courier service.

During particularly busy periods, promotional events, public holidays or circumstances outside our reasonable control, processing may take longer.

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3.2 Standard Shipping

Standard shipping generally takes approximately 3–5 business days after dispatch to most metropolitan areas.

Regional and remote locations may take longer.

These delivery timeframes are estimates only and are not guaranteed delivery dates.

Delivery times may vary depending on your location, carrier network, peak periods, public holidays, weather events and other circumstances outside our reasonable control.

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3.3 Express Shipping

Where Express Shipping is available and selected, this generally provides a faster delivery service after your order has been dispatched.

Express Shipping does not guarantee delivery on or before a particular date unless we have expressly confirmed otherwise in writing.

Order processing time still applies to Express Shipping orders.

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3.4 Carrier Delivery Times and Delays

Once an order has been dispatched, delivery is undertaken by the applicable postal or courier provider.

While SAUC'D LOWNSLOW will provide reasonable assistance where a delivery issue occurs, we do not control carrier networks, transit times or actual delivery schedules.

Delivery may be affected by circumstances including carrier delays, peak periods, weather events, public holidays, regional delivery schedules, incorrect or incomplete addresses and other circumstances outside our reasonable control.

A delay occurring within the postal or courier network does not necessarily mean that SAUC'D LOWNSLOW has failed to process or dispatch an order within our stated timeframe.

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3.5 Orders Required by a Specific Date

If you require your order for a birthday, Father's Day, Christmas, competition, event, holiday or any other specific date, we strongly recommend ordering at least 1–2 weeks in advance wherever possible.

Customers should not rely solely on estimated carrier delivery times when an order is required by a particular date.

Selecting Express Shipping may reduce transit time but does not constitute a guarantee that an order will arrive by your required date.

If receiving an order by a particular date is critical, we recommend contacting SAUC'D LOWNSLOW before placing your order to discuss the available delivery or collection options.

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3.6 Estimated Delivery Dates

Any delivery date, timeframe or delivery window displayed on our website, during checkout, in an order confirmation, tracking information or provided by a postal or courier service is an estimate only unless expressly stated otherwise.

An estimated delivery date should not be interpreted as a guaranteed delivery date.

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3.7 Shipping Charges and Refunds

Shipping charges are not ordinarily refundable solely because a postal or courier provider delivers an order later than its estimated delivery timeframe, provided SAUC'D LOWNSLOW has correctly processed and dispatched the order using the shipping service purchased.

Where appropriate, SAUC'D LOWNSLOW may, at its discretion, provide a refund, credit or other assistance as a gesture of goodwill.

Providing a refund, credit or other assistance as a gesture of goodwill in one circumstance does not create an obligation to provide the same remedy in future circumstances.

Nothing in this section excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law.

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3.8 Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

SAUC'D LOWNSLOW is not responsible for delays resulting from incorrect or incomplete delivery information provided by the customer.

Where an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order is resent, where permitted by law.

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1. RETURNS, REFUNDS AND PRODUCT ISSUES

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4.1 If there is a problem with your order, please contact SAUC'D LOWNSLOW as soon as reasonably possible after receiving it.

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4.2 Where a product is faulty, damaged, incorrectly supplied or otherwise covered by a consumer guarantee under Australian Consumer Law, we will provide the remedy required by law.

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4.3 Change-of-Mind Returns

SAUC'D LOWNSLOW does not provide cash refunds for change-of-mind purchases.

Because many of our products are food products, we cannot accept change-of-mind returns for products that have been opened, used or are otherwise unsuitable for resale.

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Where SAUC'D LOWNSLOW agrees to accept a change-of-mind return, the product must be unopened, unused, in its original packaging and in a condition suitable for resale. Once the returned product has been received and inspected, an approved change-of-mind return will be issued as store credit rather than a cash refund.

Original shipping charges are non-refundable for change-of-mind returns, and the customer is responsible for the cost of returning the product.

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This change-of-mind policy does not limit or affect any rights a customer may have under the Australian Consumer Law where a product is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee.

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4.4 Unless required by Australian Consumer Law or the return results from an error by SAUC'D LOWNSLOW, customers may be responsible for return shipping costs.

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4.5 Approved refunds will be processed within a reasonable period using an appropriate payment method.

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1. FOOD, INGREDIENT AND ALLERGEN INFORMATION

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5.1 We make reasonable efforts to provide accurate ingredient and allergen information on our products and website.

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5.2 Customers are responsible for reviewing the ingredient and allergen information provided on the product packaging before consumption.

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5.3 If you have an allergy, intolerance or specific dietary requirement, please contact SAUC'D LOWNSLOW before purchasing if you require additional information.

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5.4 Products should be stored, prepared and used according to any storage, preparation or usage instructions provided on the packaging.

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1. INTELLECTUAL PROPERTY

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6.1 All trademarks, branding, logos, product names, photographs, recipes, written content, graphics and other intellectual property owned by SAUC'D LOWNSLOW remain the property of SAUC'D LOWNSLOW Pty Ltd or the applicable rights holder.

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6.2 Our intellectual property may not be reproduced, modified, distributed, copied or used commercially without our prior written permission.

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1. AUSTRALIAN CONSUMER LAW AND LIABILITY

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7.1 Nothing in these Terms and Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.

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7.2 To the extent permitted by law, SAUC'D LOWNSLOW is not responsible for losses resulting from circumstances outside our reasonable control.

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7.3 Nothing in these Terms and Conditions limits any liability that cannot legally be limited or excluded.

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1. WEBSITE INFORMATION AND ERRORS

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8.1 We make reasonable efforts to ensure information published on our website is accurate and current.

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8.2 From time to time, errors may occur in product descriptions, pricing, availability, shipping information or other website content.

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8.3 Where an obvious error affects an order, we will contact the customer and provide an appropriate opportunity to proceed, modify or cancel the affected order.

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1. PROMOTIONS AND DISCOUNT CODES

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9.1 Promotional offers and discount codes may be subject to additional conditions, including expiry dates, minimum purchase requirements and product exclusions.

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9.2 Unless otherwise stated, promotional offers cannot be combined.

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9.3 SAUC'D LOWNSLOW reserves the right to withdraw or correct a promotional offer where there has been an obvious error or misuse, subject to applicable law.

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1. CHANGES TO THESE TERMS

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10.1 SAUC'D LOWNSLOW may update these Terms and Conditions from time to time.

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10.2 The Terms and Conditions applicable to an order will generally be those published on our website when the order is placed, subject to any rights or obligations imposed by law.

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1. GOVERNING LAW

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11.1 These Terms and Conditions are governed by the laws of Queensland, Australia.

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11.2 Any dispute relating to these Terms and Conditions will be dealt with in accordance with applicable Australian law.

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1. CONTACT US

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If you have any questions regarding an order, delivery, product or these Terms and Conditions, please contact:

SAUC'D LOWNSLOW Pty Ltd
Brisbane, Queensland, Australia
Email: Sam@saucdlownslow.com
Phone: 0430 197 585